Confidentiality is essential and always rigorously maintained. Breaking of confidentiality is only permitted if a client gives permission OR if a client is at risk of harming themselves or others. Similarly, if a client is at risk of harm by another person. Safety is the over-riding principle.
PROFESSIONAL PRACTICE CODES
MISSED OR RESCHEDULED APPOINTMENTS
Please note any cancellations (or late rescheduling) made within 24 hours of the appointment time will still be charged a session fee. To avoid the fee, ensure you cancel or reschedule your booked appointment with at least 24 hours notice. For example, a 12pm booking on Thursday, would need to be cancelled or reschedule before 12pm on the day before (Wednesday). Clients on the waiting list require sufficient advance notice to fill any cancellation spaces.
In the event of an emergency, a part fee may be charged at the discretion of the therapist.
An invoice is generated on the same day as client sessions. Payment is required within seven days of services or prior to any subsequent sessions. Should difficulties arise with payment, please make contact as soon as possible to ensure the stress of this situation can be managed early. Payment plans can be arranged on a case-by-case basis.
Should payment not be received following repeated requests and within reasonable time frames, Baycorp Debt Collection agency will be employed to seek payment. Fees arising from the debt collection will be added to the cost owing by the client.